WIN YOUR FIGHT: HOW TO MASTER THE WSIB APPEALS PROCESS AND SUCCESSFULLY OVERTURN A DENIED CLAIM
Master the WSIB appeals process and successfully overturn a denied claim with expert guidance from a Canada tax expert and financial advisor in Ontario. Learn how to navigate the appeals process and win your fight.
Are you struggling with a denied WSIB claim? Are you feeling frustrated and unsure about how to proceed? You’re not alone. Many workers in Ontario face challenges when dealing with the Workplace Safety and Insurance Board (WSIB) claims process. However, with the right guidance and support, you can successfully appeal a denied claim and secure the benefits you deserve.
In this article, we’ll provide a comprehensive guide on how to master the WSIB appeals process and successfully overturn a denied claim. We’ll cover the importance of understanding the appeals process, gathering evidence, and working with a qualified representative. We’ll also address common pain points and provide practical solutions to help you navigate the system.
UNDERSTANDING THE WSIB APPEALS PROCESS
The WSIB appeals process is a complex and often daunting task. However, understanding the process is crucial to successfully appealing a denied claim. Here are the key steps involved in the appeals process:
Step 1: Request for Reconsideration
A request for reconsideration is the first step in the appeals process. This involves submitting a written request to the WSIB to reconsider their initial decision. The request should include new evidence or information that was not previously considered, as well as a clear explanation of why the decision should be reconsidered.
When submitting a request for reconsideration, it’s essential to provide detailed and compelling evidence to support your claim. This may include medical records, witness statements, or other documentation that supports your claim. The WSIB will review the new evidence and make a decision based on the information provided.
It’s crucial to submit the request for reconsideration within the specified timeframe, which is typically 6 months from the initial decision. If the request is not submitted within this timeframe, it may not be considered.
Step 2: Appeal to the Appeals Tribunal
If the request for reconsideration is denied, the next step is to appeal to the Appeals Tribunal. The Appeals Tribunal is an independent body that reviews WSIB decisions and makes determinations based on the evidence presented.
To appeal to the Appeals Tribunal, you will need to submit a written appeal within the specified timeframe, which is typically 6 months from the reconsideration decision. The appeal should include detailed submissions and evidence to support your claim, as well as a clear explanation of why the decision should be overturned.
When preparing for an appeal to the Appeals Tribunal, it’s essential to gather as much evidence as possible to support your claim. This may include medical records, witness statements, expert opinions, and other documentation that supports your claim. You should also be prepared to present your case in person at a hearing, where you will have the opportunity to testify and respond to questions from the Tribunal.
Step 3: Hearing with the Appeals Tribunal
A hearing with the Appeals Tribunal is an opportunity to present your case in person and provide testimony and evidence to support your claim. The hearing is typically conducted in a formal setting, and you will have the opportunity to present your case and respond to questions from the Tribunal.
When preparing for a hearing with the Appeals Tribunal, it’s essential to be well-prepared and confident in your testimony. You should be prepared to provide detailed information about your claim, including the circumstances surrounding the injury or illness, the medical treatment you received, and the impact of the injury or illness on your daily life.
You may also want to consider working with a qualified representative, such as a lawyer or paralegal, who can help you prepare for the hearing and provide representation during the hearing. A qualified representative can help you navigate the appeals process and ensure that your rights are protected.
Step 4: Decision from the Appeals Tribunal
After the hearing, the Appeals Tribunal will make a decision based on the evidence presented. If the decision is favorable, the appeal is successful, and you will receive the benefits you are entitled to. If the decision is unfavorable, you may want to consider further appeal options.
When receiving a decision from the Appeals Tribunal, it’s essential to carefully review the decision and understand the reasons for the outcome. If the decision is unfavorable, you should consider seeking advice from a qualified representative to determine the best course of action.
Step 5: Review by the WSIB Board of Directors
If the decision from the Appeals Tribunal is unfavorable, you may be able to request a review by the WSIB Board of Directors. The WSIB Board of Directors is the final level of appeal within the WSIB, and their decision is typically final.
To request a review by the WSIB Board of Directors, you will need to submit a written request within the specified timeframe, which is typically 6 months from the Appeals Tribunal decision. The request should include new evidence or information that was not previously considered, as well as a clear explanation of why the decision should be overturned.
When requesting a review by the WSIB Board of Directors, it’s essential to provide compelling evidence to support your claim. This may include new medical evidence, witness statements, or other documentation that supports your claim. You should also be prepared to provide detailed submissions and argumentation to support your position.
Step 6: Final Decision
After reviewing the appeal, the WSIB Board of Directors will make a final decision. If the decision is favorable, the appeal is successful, and you will receive the benefits you are entitled to. If the decision is unfavorable, you may want to consider seeking external review options, such as a review by the Workplace Safety and Insurance Appeals Tribunal (WSIAT).
When receiving a final decision from the WSIB Board of Directors, it’s essential to carefully review the decision and understand the reasons for the outcome. If the decision is unfavorable, you should consider seeking advice from a qualified representative to determine the best course of action.
GROUNDS FOR APPEALING A WSIB DECISION
When a worker’s claim for benefits is denied by the Workplace Safety and Insurance Board (WSIB), they have the right to appeal the decision. However, to successfully appeal a WSIB decision, it’s essential to understand the grounds for appealing. Here are some common grounds for appealing a WSIB decision:
1. Error in Law or Fact
One of the most common grounds for appealing a WSIB decision is an error in law or fact. This occurs when the WSIB makes a decision based on an incorrect interpretation of the law or a misunderstanding of the facts. For example, if the WSIB denies a claim based on a finding that the worker was not employed at the time of the accident, but the worker has evidence to prove that they were employed, this could be grounds for an appeal.
2. New Evidence
Another ground for appealing a WSIB decision is the discovery of new evidence that was not previously considered. This could include medical records, witness statements, or other documentation that supports the worker’s claim. If the new evidence is significant enough to potentially change the outcome of the decision, it may be grounds for an appeal.
3. Procedural Error
A procedural error occurs when the WSIB fails to follow its own procedures or the law in making a decision. For example, if the WSIB fails to provide adequate notice of a decision or does not give the worker an opportunity to provide evidence, this could be grounds for an appeal.
4. Insufficient Evidence
If the WSIB makes a decision based on insufficient evidence, this could be grounds for an appeal. For example, if the WSIB denies a claim based on a lack of medical evidence, but the worker has since obtained additional medical records that support their claim, this could be grounds for an appeal.
5. Bias or Unfairness
If a worker believes that the WSIB decision was biased or unfair, this could be grounds for an appeal. For example, if the WSIB decision-maker had a conflict of interest or made a decision based on personal opinions rather than the evidence, this could be grounds for an appeal.
6. Change in Circumstances
If a worker’s circumstances change after a WSIB decision, this could be grounds for an appeal. For example, if a worker’s condition worsens or new symptoms develop, this could be grounds for an appeal.
7. Error in Assessment of Permanent Impairment
If the WSIB makes an error in assessing a worker’s permanent impairment, this could be grounds for an appeal. For example, if the WSIB underestimates the severity of a worker’s impairment or fails to consider all relevant factors, this could be grounds for an appeal.
8. Failure to Consider Relevant Evidence
If the WSIB fails to consider relevant evidence in making a decision, this could be grounds for an appeal. For example, if the WSIB ignores medical evidence or witness statements that support the worker’s claim, this could be grounds for an appeal.
9. Incorrect Application of Policy
If the WSIB incorrectly applies its own policies or procedures in making a decision, this could be grounds for an appeal. For example, if the WSIB applies a policy in a way that is inconsistent with the law or WSIB policy, this could be grounds for an appeal.
10. New Medical Evidence
If new medical evidence becomes available that was not previously considered, this could be grounds for an appeal. For example, if a worker obtains a new medical opinion or diagnosis that supports their claim, this could be grounds for an appeal.
PREPARING FOR A WSIB APPEAL
Preparing for a WSIB appeal is a crucial step in the appeals process. It requires careful planning, organization, and strategy to present a strong case and increase the chances of a successful appeal. Here are some key steps to take when preparing for a WSIB appeal:
1. Review the WSIB Decision
The first step in preparing for a WSIB appeal is to review the WSIB decision that you are appealing. This includes understanding the reasons for the decision, the evidence that was considered, and the law or policy that was applied. It’s essential to identify any errors or inconsistencies in the decision that can be used as grounds for appeal.
2. Gather New Evidence
Gathering new evidence is a critical step in preparing for a WSIB appeal. This can include medical records, witness statements, expert opinions, and other documentation that supports your claim. New evidence can help to establish a connection between your injury or illness and your workplace, or provide additional information about your condition and its impact on your daily life.
3. Organize Your Evidence
Organizing your evidence is essential to presenting a strong case. This includes creating a clear and concise record of all relevant documents, including medical records, witness statements, and expert opinions. It’s also important to ensure that all evidence is properly formatted and presented in a way that is easy to understand.
4. Develop a Clear Argument
Developing a clear argument is crucial to a successful WSIB appeal. This includes identifying the key issues in dispute, the relevant law or policy, and the evidence that supports your claim. It’s essential to present a clear and concise argument that outlines your position and why you believe the WSIB decision should be overturned.
5. Prepare for Questions
Preparing for questions is an important step in preparing for a WSIB appeal. This includes anticipating questions that the Appeals Resolution Officer (ARO) or other decision-makers may ask and preparing clear and concise responses. It’s also essential to be prepared to address any inconsistencies or weaknesses in your case.
6. Consider Seeking Representation
Consider seeking representation from a qualified professional, such as a lawyer or paralegal, who has experience with WSIB appeals. Representation can help to ensure that your rights are protected and that you receive a fair hearing. A qualified representative can also help to prepare your case, present your argument, and address any questions or concerns that may arise during the appeal process.
7. Understand the Appeals Process
Understanding the appeals process is essential to preparing for a WSIB appeal. This includes knowing the different stages of the appeal process, the timelines for filing an appeal, and the procedures for presenting your case. It’s also important to understand the role of the ARO and the Workplace Safety and Insurance Appeals Tribunal (WSIAT) in the appeals process.
8. Prepare for a Hearing
If your appeal proceeds to a hearing, it’s essential to prepare for the hearing by organizing your evidence, developing a clear argument, and anticipating questions. A hearing provides an opportunity to present your case in person and respond to any questions or concerns that the ARO or other decision-makers may have.
9. Be Prepared to Address Weaknesses
Being prepared to address weaknesses in your case is crucial to a successful WSIB appeal. This includes identifying any inconsistencies or gaps in your evidence and being prepared to address them. It’s also essential to be prepared to respond to any questions or concerns that the ARO or other decision-makers may have about your case.
10. Stay Organized and Focused
Staying organized and focused is essential to preparing for a WSIB appeal. This includes keeping track of deadlines, organizing your evidence, and staying focused on the key issues in dispute. By staying organized and focused, you can increase your chances of a successful appeal and ensure that your rights are protected.
By following these steps and being thoroughly prepared, you can increase your chances of a successful WSIB appeal and ensure that your rights are protected throughout the appeals process.
THE WSIB APPEALS PROCESS: A STEP-BY-STEP GUIDE
The Workplace Safety and Insurance Board (WSIB) appeals process is a complex and multi-step process that requires careful navigation and attention to detail. If you’re considering appealing a WSIB decision, it’s essential to understand the appeals process and what to expect at each stage. Here’s a step-by-step guide to help you navigate the WSIB appeals process:
Step 1: Request for Reconsideration
The first step in the WSIB appeals process is to request a reconsideration of the decision. This involves submitting a written request to the WSIB, outlining the reasons why you disagree with the decision and providing any new evidence or information that supports your claim. The WSIB will review your request and make a decision based on the evidence provided.
Step 2: Intent to Object
If the reconsideration decision is not in your favor, the next step is to file an Intent to Object with the WSIB. This form indicates that you intend to appeal the decision and provides the WSIB with an opportunity to review the decision again. The Intent to Object form must be filed within the specified timeframe, usually 30 days from the date of the reconsideration decision.
Step 3: Appeal Readiness Form
After filing the Intent to Object, you’ll need to submit an Appeal Readiness Form to the WSIB. This form confirms that you’re ready to proceed with the appeal and provides the WSIB with information about your appeal, including the issues in dispute and the evidence you’ll be presenting.
Step 4: Appeals Resolution Officer (ARO) Review
The WSIB will assign an Appeals Resolution Officer (ARO) to review your appeal. The ARO will review the evidence and make a decision based on the merits of the case. The ARO may request additional information or evidence, and you may be required to attend a hearing or meeting to discuss your appeal.
Step 5: ARO Decision
The ARO will make a decision on your appeal, which may include:
– Allowing the appeal and granting the benefits or relief requested
– Dismissing the appeal and upholding the original decision
– Varying the original decision, such as by changing the amount of benefits or modifying the return-to-work plan
Step 6: Request for Review by the WSIB Board of Directors
If you’re not satisfied with the ARO’s decision, you can request a review by the WSIB Board of Directors. This involves submitting a written request for review, outlining the reasons why you disagree with the ARO’s decision and providing any new evidence or information that supports your claim.
Step 7: WSIB Board of Directors Review
The WSIB Board of Directors will review your request and make a decision based on the evidence provided. The Board may request additional information or evidence, and you may be required to attend a hearing or meeting to discuss your appeal.
Step 8: Final Decision
The WSIB Board of Directors’ decision is usually final and binding. However, in some cases, you may be able to appeal the decision to the Workplace Safety and Insurance Appeals Tribunal (WSIAT).
TIPS FOR A SUCCESSFUL WSIB APPEAL
A successful WSIB appeal requires careful preparation, attention to detail, and a thorough understanding of the appeals process. Here are some tips to help you navigate the WSIB appeals process and increase your chances of a successful appeal:
1. Understanding the Appeals Process
Understanding the WSIB appeals process is crucial to a successful appeal. The appeals process can be complex and involves several stages, including the request for reconsideration, the Intent to Object, and the appeal hearing. It’s essential to familiarize yourself with the appeals process and understand what to expect at each stage.
To understand the appeals process, you can:
– Review the WSIB’s website and publications
– Consult with a qualified representative
– Ask questions and seek clarification from WSIB staff
By understanding the appeals process, you can:
– Identify potential issues and challenges
– Prepare strong evidence and arguments
– Navigate the appeals process with confidence
2. Gathering Strong Evidence
Strong evidence is essential to a successful WSIB appeal. Evidence can include:
– Medical records and reports
– Witness statements
– Expert opinions
– Documentation of workplace incidents or hazards
To gather strong evidence, you can:
– Keep detailed records of your workplace incidents or injuries
– Collect witness statements and contact information
– Obtain medical records and reports
– Consult with experts, such as doctors or engineers
By gathering strong evidence, you can:
– Build a strong case and support your claim
– Demonstrate the validity of your claim
– Increase your chances of a successful appeal
3. Developing a Clear Argument
A clear and concise argument is critical to a successful WSIB appeal. Your argument should:
– Clearly state the issue or dispute
– Outline the relevant facts and evidence
– Explain why you believe the WSIB’s decision is incorrect
To develop a clear argument, you can:
– Identify the key issues and disputes
– Organize your evidence and facts
– Prepare a clear and concise written argument
By developing a clear argument, you can:
– Effectively communicate your position
– Demonstrate the strength of your case
– Increase your chances of a successful appeal
4. Being Prepared for the Appeal Hearing
The appeal hearing is your opportunity to present your case and respond to any questions or concerns the Appeals Resolution Officer (ARO) may have. To be prepared for the appeal hearing, you can:
– Review your evidence and argument
– Anticipate questions and challenges
– Practice your testimony and presentation
By being prepared for the appeal hearing, you can:
– Effectively present your case
– Respond to questions and challenges
– Increase your chances of a successful appeal
5. Showing Respect and Professionalism
Showing respect and professionalism is essential throughout the appeals process. This includes:
– Being courteous and respectful to WSIB staff and the ARO
– Avoiding confrontational or aggressive behavior
– Being prepared and organized
By showing respect and professionalism, you can:
– Build trust and credibility
– Demonstrate your commitment to your claim
– Increase your chances of a successful appeal
6. Being Persistent and Patient
The WSIB appeals process can be lengthy and complex. It’s essential to be persistent and patient, as it may take several months or even years to resolve your appeal. To be persistent and patient, you can:
– Stay organized and focused
– Follow up on your appeal regularly
– Seek support from family, friends, or a qualified representative
By being persistent and patient, you can:
– Ensure that your appeal is thoroughly reviewed
– Increase your chances of a successful appeal
– Reduce stress and anxiety
WORKING WITH A QUALIFIED REPRESENTATIVE
Working with a qualified representative can be a valuable asset in navigating the WSIB appeals process. A qualified representative can provide expert guidance, support, and advocacy throughout the appeals process, increasing your chances of a successful appeal.
BENEFITS OF WORKING WITH A QUALIFIED REPRESENTATIVE
There are several benefits to working with a qualified representative, including:
– Expert Knowledge: A qualified representative has expert knowledge of the WSIB appeals process, including the law, policy, and procedures. They can provide guidance on the best course of action and help you navigate the complex appeals process.
– Experience: A qualified representative has experience handling WSIB appeals and can provide valuable insights and advice based on their experience. They can help you anticipate and prepare for potential challenges and obstacles.
– Objectivity: A qualified representative can provide an objective perspective on your case, helping you to identify strengths and weaknesses and develop a strong argument. They can also help you to stay focused and avoid emotional decision-making.
– Advocacy: A qualified representative can advocate on your behalf, presenting your case to the WSIB and arguing for the benefits you deserve. They can help to ensure that your rights are protected and that you receive a fair hearing.
TYPES OF QUALIFIED REPRESENTATIVES
There are several types of qualified representatives who can assist with WSIB appeals, including:
– Lawyers: Lawyers are trained professionals who can provide expert advice and representation throughout the WSIB appeals process. They can help you navigate the complex appeals process and advocate on your behalf.
– Paralegals: Paralegals are trained professionals who can provide support and assistance with WSIB appeals. They can help you prepare your case, gather evidence, and present your argument.
– Other Qualified Representatives: Other qualified representatives, such as union representatives or advocacy groups, may also be able to provide assistance with WSIB appeals.
WHAT TO EXPECT FROM A QUALIFIED REPRESENTATIVE
If you decide to work with a qualified representative, here’s what you can expect:
– Initial Consultation: You’ll typically have an initial consultation with the qualified representative to discuss your case and determine whether they can assist you.
– Case Preparation: The qualified representative will help you prepare your case, including gathering evidence, developing a strong argument, and anticipating potential challenges.
– Representation: The qualified representative will represent you throughout the appeals process, including presenting your case to the WSIB and advocating on your behalf.
– Communication: The qualified representative will keep you informed throughout the appeals process, providing updates on the status of your case and any developments.
COMMON CHALLENGES IN THE WSIB APPEALS PROCESS
The WSIB appeals process can be complex and challenging, with several potential pitfalls that can impact the outcome of your appeal. Here are some common challenges to be aware of:
1. Time Limits and Deadlines
The WSIB appeals process has strict time limits and deadlines that must be met. Missing these deadlines can result in your appeal being dismissed or delayed. It’s essential to understand the time limits and deadlines that apply to your appeal and to plan accordingly.
2. Gathering Evidence
Gathering evidence to support your appeal can be a challenge. You may need to collect medical records, witness statements, and other documentation to support your claim. It’s essential to gather all relevant evidence and to ensure that it is well-organized and clearly presented.
3. Understanding WSIB Policies and Procedures
The WSIB has complex policies and procedures that govern the appeals process. Understanding these policies and procedures is essential to building a strong appeal. You may need to consult with a qualified representative or seek guidance from the WSIB to ensure that you understand the relevant policies and procedures.
4. Preparing for the Appeal Hearing
The appeal hearing is a critical stage of the appeals process. You will need to prepare thoroughly for the hearing, including gathering evidence, developing a strong argument, and anticipating questions. It’s essential to be well-prepared and confident when presenting your case.
5. Dealing with Delays and Backlogs
The WSIB appeals process can be slow, and delays and backlogs can occur. It’s essential to be patient and persistent, and to follow up regularly with the WSIB to ensure that your appeal is being processed in a timely manner.
6. Managing Stress and Anxiety
The WSIB appeals process can be stressful and anxiety-provoking. It’s essential to take care of your physical and emotional health during this time, and to seek support from family, friends, or a qualified representative if needed.
7. Navigating the WSIB’s Bureaucracy
The WSIB is a large and complex organization, and navigating its bureaucracy can be challenging. It’s essential to be persistent and patient, and to seek guidance from the WSIB or a qualified representative if needed.
8. Ensuring Access to Claim File
Having access to your claim file is crucial for building a strong appeal. However, issues with accessing the claim file can arise, and it’s essential to resolve these issues promptly to avoid delays in the appeals process.
9. Addressing Procedural Issues
Procedural issues can arise during the appeals process, and it’s essential to address these issues promptly to avoid delays or dismissal of your appeal. A qualified representative can help you navigate procedural issues and ensure that your appeal is handled correctly.
10. Staying Organized and Focused
The WSIB appeals process can be complex and time-consuming, and it’s essential to stay organized and focused throughout the process. Keep detailed records of your appeal, including correspondence and evidence submitted, and ensure that you meet all deadlines and requirements.
FREQUENTLY ASKED QUESTIONS
Q1: What is the WSIB appeals process?
A: The WSIB appeals process is a formal process that allows workers to appeal decisions made by the Workplace Safety and Insurance Board (WSIB) regarding their claims.
Q2: Why would I need to appeal a WSIB decision?
A: You may need to appeal a WSIB decision if you disagree with the decision regarding your claim, such as a denial of benefits or a determination of your level of disability.
Q3: How do I initiate the appeals process?
A: To initiate the appeals process, you need to file an Intent to Object form with the WSIB within the specified timeframe.
Q4: What is the role of a qualified representative in the appeals process?
A: A qualified representative can provide expert guidance, support, and advocacy throughout the appeals process, increasing your chances of a successful appeal.
Q5: How long does the appeals process take?
A: The length of the appeals process can vary depending on the complexity of the case and the WSIB’s workload. It can take several months or even years to resolve an appeal.
Q6: What happens at an appeal hearing?
A: At an appeal hearing, you will have the opportunity to present your case and provide evidence to support your claim. The Appeals Resolution Officer (ARO) will review your case and make a decision based on the evidence presented.
Q7: Can I appeal the ARO’s decision?
A: Yes, you can appeal the ARO’s decision to the Workplace Safety and Insurance Appeals Tribunal (WSIAT) within the specified timeframe.
Q8: What are the possible outcomes of an appeal?
A: The possible outcomes of an appeal include allowing the appeal and granting the benefits or relief requested, dismissing the appeal and upholding the original decision, or varying the original decision.
Q9: How can I increase my chances of a successful appeal?
A: To increase your chances of a successful appeal, it’s essential to gather strong evidence, develop a clear and concise argument, and prepare thoroughly for the appeal hearing. Seeking guidance from a qualified representative can also be beneficial.
Q10: What if I need help with the appeals process?
A: If you need help with the appeals process, you can seek guidance from a qualified representative, such as a lawyer or paralegal, or contact the WSIB for assistance.
CONCLUSION
Mastering the WSIB appeals process requires a thorough understanding of the process, careful preparation, and persistence. By following the steps outlined in this guide, you can increase your chances of a successful appeal and ensure that your rights are protected throughout the process.
Take Control of Your Appeal
Don’t let a denied claim discourage you. Take control of your appeal and fight for the benefits you deserve. With the right strategy and support, you can overcome the obstacles in the WSIB appeals process and achieve a successful outcome.
Seek Professional Help
If you’re struggling with the WSIB appeals process, consider seeking help from a qualified representative. They can provide expert guidance, support, and advocacy throughout the process, increasing your chances of a successful appeal.
Stay Informed
Stay informed about your rights and responsibilities throughout the WSIB appeals process. Understand the WSIB’s policies and procedures, and be prepared to advocate for yourself.
Take Action Today
Don’t wait – take action today to start the appeals process. File your Intent to Object form, gather evidence, and prepare for your appeal hearing. With persistence and determination, you can win your fight and achieve a successful outcome.
Empower Yourself
Empower yourself with knowledge and support. Understand the WSIB appeals process, and be prepared to advocate for your rights. With the right strategy and support, you can achieve a successful outcome and move forward with confidence.
Get Started Now
Get started now by taking the first step in the appeals process. File your Intent to Object form, and begin gathering evidence to support your claim. With persistence and determination, you can master the WSIB appeals process and achieve a successful outcome.
ADDITIONAL RESOURCES
Appeal Practices And Procedures: https://www.wsib.ca/en/appeals-practices-and-procedures
ABOUT AUTHOR
Shanel John is a dedicated Certified Public Accountant (CPA) at G.L.H. Accounting, specializing in Income Tax with 10 years of experience. Based in Brampton, Ontario, Canada, Shanel offers expertise in tax preparation, financial accounting, and advisory services. A certified QBO Pro Advisor, Shanel’s decade-long experience and knowledge make her a trusted figure in the accounting field.